Service Management: Operations, Strategy, Information Technology (8th Edition) – PDF

The eBook titled “Service Management: Operations, Strategy, Information Technology 8th edition” is a well-known and trusted resource in the field. It recognizes the unique nature of service management and is divided into four parts. Part one focuses on understanding services and their distinctive characteristics. Part two covers designing the service enterprise in support of competitive strategy. Part three delves into managing service operations, including waiting lines, managing capacity demand, and service supply relationships. Finally, part four addresses quantitative models for service management, including forecasting and managing service inventory. Please note that the sale only includes the eBook in PDF format, without access codes. Additional resources, such as the testbank and instructor manual, are also available for purchase upon request.