Is there anything you want to ask us? Check out these frequently asked questions people and students usually ask us via text, email, and chat. The probability is your question has already been answered here 🙂
Updated on 27th April, 2025
Answer: Immediately! It’s emailed to you as soon as the order is confirmed. You can also go to ‘My Account‘ (if you made one before or while ordering) and download your purchases from there.
Answer: Sometimes, the email goes to the SPAM folder. Please check that as well. If you don’t keep SPAM emails or can’t find ours, please message/email us with your order number or email you used for the order, and we’ll resend you the link within 24 to 48 hours.
Answer: All our textbooks/ebook are permanent and without any form of restrictions. You bought it, and you OWN it. Forever. You can print it without any restrictions and download it to as many computers, tablets, or phones (that you own). Please just don’t share them, as that won’t be right 🙂
Answer: No, none of our products included ANY access codes/web access, etc. We don’t sell access/Smartconnect/Cengage or any codes.
Answer: Please email or message us. If you can, describe the problem in as much detail as possible.
Answer: Yes, Sure! Tell us the order number or email you used for the order, and we’ll convert it for you at no cost. 🙂 The formatting/page numbers of a converted PDF will NOT match the physical books exactly.
Answer: Yes! Even if we have not listed it, we do sell a lot of test banks, solution manuals, and other instructor resources at the lowest rates. However, recently most publishers have disallowed sales to students. If you don’t find something on our site, ask us, and we’ll let you know.
Answer: Yes. You can check our reviews on Socials, Trustpilot, etc. Plus, by the time of this F.A.Q (April 2025), we have served more than 28700 happy students in over four years. Also, we never share or misuse your data. We also don’t store any payment information (as Stripe or PayPal processes that). We do use Google Analytics for tracking the number of visitors and clicks.
Answer: Yes 🙂 We used to have a very generous refund policy, but unfortunately, it was abused a lot. So now we only offer refunds in specific cases. If it’s a genuine problem, we will refund you! See our refund policy from the menu for details.
Answer: We had a significant issue with our cloud services, most of which has been resolved. However, some links may cause problems. Please email us (do tell us the order number or the email address you used), and we’ll send you new and permanent links!
Answer: Sure, if you have any other questions, you can SMS us, email us or try the chat widget 🙂. Email here: contact us.
Answer: We had to move our domain and change the name due to a trademark infringement issue. All old orders are safe! Even if you bought a PDF from us back in 2018, you can still access it, even if you didn’t have a copy saved! (unless you emailed us to have your data deleted).